The focus of everything we do at Airport Transportation Group is to provide a high level of service that is fair to our clients and does not negatively impact our business practices. Therefore, we have created the following Terms of Service Agreement based on time of reservation, time of pickup, full refund of fare, partial refund of fare, and distance from the Savannah Airport.
Cancellation done more than two hours prior to pickup time when pickup address is more than 20 miles from the destination or airport- No cancellation fee applies.
Cancellation done more than one hour prior to pickup time when pickup address is less than 20 miles from the destination or
airport- No cancellation fee applies.
Cancellation done less than two hours prior to pickup time when the pickup address is more than 20 miles from the destination or airport- ten to twenty percent of the fare, to offset the loss of business.
Cancellation done less than one hour prior to pickup time when the pickup address is less than 20 miles from the destination or
airport- ten to twenty percent of the fare, to offset the loss of business.
Cancellation Based on Flight Cancellation-
If your flight has been cancelled you must contact us immediately. You have up to one hour prior to your pickup time to cancel your reservation without penalty based on your flight being cancelled. The reason is your driver would already be on his or her way to pick you up and there is now a loss of business to us. We must have the email from your carrier showing that your flight was cancelled and the time it was cancelled to issue a full refund if you cancelled less than one hour prior to pickup time.
If you cancel less than one hour prior to pickup time depending on your distance from the destination/airport there will be a ten to thirty percent cancellation fee applied to offset the loss of business.
You cannot cancel a reservation while in flight or after arriving at the Savannah/Hilton Head International Airport or any other airport.
If you misplace an item in one of our vehicles please contact us immediately. The next time one of our drivers is in your area we will be happy to drop the item off at no charge. However, if you need the item returned immediately you must pay the standard rate to have the driver come to your location to have the item immediately delivered.
When you book as a group a volume discount is applied and the applicable airport fees, local taxes and driver/s gratuity will be included. All group bookings must be prepaid. If you decrease the number of persons in the group at anytime a decrease or refund of the fare paid will not apply. If you increase the number of persons, change the flight arrival times or return pickup/drop-off time etc. the total fare may change.
We like pets but we reserve the right to decline any fare with a pet except approved guide dogs. If we consider the pet to be a dangerous breed etc, it would be a basis for us declining the reservation. When in our vehicles pets are required to be in a carrying case. Please advise your Client Service Associate when booking by telephone if you will have a pet with you.
Child Seat and Booster Seats-
We offer, at any additional charge, both front and rear facing child seats (Front facing 22 pounds and up-customer installed). Please note use of any car seat does not make us liable in anyway. We will not be held liable for any injuries or damages caused while using these devices. You are responsible for installing the car seat or booster seat for insurance purposes.
Late Arrival At The Airport-
Airport Transportation Group is not liable for late arrivals at the Savannah/Hilton Head International Airport. When you make a reservation you are responsible for allocating sufficient time for travel taking into account distance, travel time and potential traffic in getting to the Savannah/Hilton Head International Airport or any other airport or destination. Our drivers will simply arrive promptly at the time you designate.
* We reserve all rights pertaining to all matters mentioned and not mentioned in our Terms & Conditions Service Agreement.
* By making your reservation online or via a Client Service Rep you agree to our Terms & Conditions Service Agreement.
* You get our lowest rate by booking directly online. If you book using a Client Service Associate your rate may be different.
Terms & Conditions Service Agreement