The focus of everything we do at Airport Transportation Group is to provide a high level of service that is fair to our clients and does not negatively impact our business practices. Therefore, we have created the following Terms of Service Agreement based on time of reservation, time of pickup, full refund of fare, partial refund of fare, and distance from the Savannah Airport.
The fares listed on our website are subject to change without notice until booked. Listed fares are a projection of prices over the next twenty days without guarantee. If, as an example, you book a reservation on February 1st. for April 15th. the rate listed on February 1st. since your reservation date is far into the future (beyond 20 days) is a projection and subject to adjustment based on market demand in the future and our ability to get a driver that will accept the reservation on the future day and time. Again, we reserve the right to adjust the fares an average of thirty percent based on market variables when the reservation date is beyond twenty days. If you wait to book fares may adjust even higher and with limited availability as you get closer to your desired date until booked.
Client Initiated Cancellations:
A client cancellation done more than 10 calendar days prior to their reservation pickup date- No cancellation fee applies.
A reservation is non-refundable if it falls within 14 days before or after a national holiday. At our discretion a credit valid up to 6 months from the date of issuance would be issued, and subject to any applicable restrictions.
A client cancellation done fewer than 10 calendar days prior to their reservation pickup date - Up to fifty percent of the paid fare will be retained by us and the the cc processing fee remains non-refundable.
A client cancellation done fewer than 7 calendar days prior to their reservation pickup date - Up to seventy five percent of the paid fare will be retained by us and the the cc processing fee remains non-refundable.
A client cancellation done fewer than 4 calendar days prior to their reservation pickup date or on their pickup date is non-refundable.
** Any issuance of a credit (its use would be limited to 6 months) is solely at our discretion. We reserve all rights.
Cancellation Based on Flight Cancellation:
If your flight has been cancelled you must contact us AND provide direct cancellation documentation from your airline ONLY, immediately (within six hours of what would have been your arrival or pickup time) via email to facilitate a full credit. We will not accept third party cancellation proof. As a company we need every opportunity to replace this lost business since we would have declined other business from when the reservation was made to provide service to you.
If you fail to provide the airline issued cancellation documentation within the above described parameters. We, at our discretion, may issue a partial credit (with twenty percent driver gratuity added based on the fare amount) with a expiration time of up to 6 months from the date of what would have been the travel dates.
If you cancel on the day you are suppose to arrive at any airport or after landing at an airport or other facility you will not be issued a refund of any kind.
You cannot cancel a reservation while in flight or after arriving at the Savannah/Hilton Head International Airport or any other airport.
Airline Flight Change:
When an airline changes their flight such as its departure time or arrival time etc. that does not change the reservation you made with our company. We will do everything to accommodate your new itinerary but we are not required or under any obligation to accommodate your new plans. Our obligation is to the reservation and the itinerary of the reservation you originally made. By using our service you agree that if your airline changes your arrival time, moves up your departure time etc. we are not required to cancel your reservation, reimburse you in anyway, issue a full or partial refund, meet the requirements of your new late arriving flight or early departing flight etc. Again, we will do everything to assist you but an additional charge or charges may apply if we have to get another driver to accommodate you at the last minute, your new flight plans, or a new departing airport you may now wish to fly out of etc.
If you misplace an item in one of our vehicles please contact us immediately. The next time one of our drivers is in your area we will be happy to drop the item off at no charge. However, if you need the item returned immediately you must pay the standard rate to have the driver come to your location to have the item immediately delivered.
When you book as a group a volume discount is applied and the applicable airport fees, local taxes and driver/s gratuity will be included. All group bookings must be prepaid. If you decrease the number of persons in the group at anytime a decrease or refund of the fare paid will not apply. If you increase the number of persons, change the flight arrival times or return pickup/drop-off time etc. the total fare may change.
We like pets but we reserve the right to decline any fare with a pet except approved guide dogs. If we consider the pet to be a dangerous breed etc, it would be a basis for us declining the reservation. When in our vehicles pets are required to be in a carrying case. Please advise your Client Service Associate when booking by telephone if you will have a pet with you.
Child Seat and Booster Seats-
We offer, at an additional charge, both front and rear facing child seats (Front facing 22 pounds and up-customer installed). Please note use of any car seat does not make us liable in anyway. We will not be held liable for any injuries or damages caused while using these devices. You are responsible for installing the car seat or booster seat for insurance purposes.
Late Arrival At The Airport-
Airport Transportation Group is not liable for late arrivals at the Savannah/Hilton Head International Airport. When you make a reservation you are responsible for allocating sufficient time for travel taking into account distance, travel time and potential traffic in getting to the Savannah/Hilton Head International Airport or any other airport or destination. Our drivers will not speed etc. to get you to the airport or other destination under any circumstance
Airport Transportation Group SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF Airport Transportation Group, EVEN IF Airport Transportation Group HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." Airport Transportation Group DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, Airport Transportation Group MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. Airport Transportation Group DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
You agree to indemnify and hold Airport Transportation Group and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Airport Transportation Group's use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.
Use Of Our Service
You must be 18 years or older to make a reservation and ride alone in a vehicle. If someone is under the age of 18 they cannot make a reservation and cannot ride in a vehicle without being accompanied by a parent or relative that is over the age of 18. There will be no exception made to this rule.
Eating & Drinking In Our Vehicles
There is no eating or drinking allowed in our vehicles. We maintain very high standards and do not wish to have food, drink containers, food particles or food ordors left in our vehicles. Our drivers are also not there to clean up after anyone so again no eating/drinking of any kind is permitted.
If a baby or toddler vomits etc. while in one of our car seats a $150.00 replacement fee will be owed to us immediately. We cannot have a car seat cleaned since vomiting is considered a bio hazard, therefore the seat must be replaced. By renting a car seat from us you agree to reimburse us for this amount immediately. If you fail to reimburse us for the $150.00 immediately we will turn the matter over to our legal team.
We expect that all passengers will act appropriately and respect the requests of the driver. If there is damage to any aspect of our vehicle by a passenger, their child or party/family member etc. the person booking the reservation will ultimately be liable to pay for at replacement cost, any and all items damaged, immediately. Also, if anyone vomits etc. in our vehicle a minimum $225.00 PLUS loss of vehicle (down time based on an average of $500 per day) use will be assessed immediately. Please note, failure to pay our company we will result in any and all legal action against all responsible party members.
Reservation Pickup Time
When you make a reservation for, as an example, 9:00AM, it is expected that you will be in the vehicle and leaving at 9:00AM. We will allow for ten minutes of free waiting time but if you are not ready to leave after ten minutes the driver is allowed to leave with a thirty percent fare penalty (covers gas, driver time and potential lost business) applied to your paid fare. The driver will make every attempt to text and/or call you to advise on the need to leave right away and give you the option to pay for the next reservation that will now be missed or be assessed a waiting time charge starting, for example at 9:10AM. That assessment will be based on our average fare plus driver gratuity which is currently $130.00, or the actual amount of the pending missed fare plus $30, whichever is greater. If the driver does not have another fare immediately after dropping you the minimum waiting time fee will be $30 payable immediately for twenty minutes of waiting time, then $20 for every twenty minutes thereafter, again due immediately.
Online Reservation Booking
When you book on our website your reservation request is processed if you included the correct fare, and provided all requested information accurately. All booking requests are subject to our approval and driver acceptance. There is a less than five percent chance that during times of high volume booking we may run out of availability before the processing of your request is completed. If we run out of availability we will advise you of your next best travel option such as the nearest available time slot or issue a full refund immediately, if nothing is available, or upon your request.
Credit/Debit Card Processing Fees
Please note effective 4/01/2023 our credit/debit card processor has advised us they will no longer refund their processing fee when a refund is issued. Currently, the typical processing fee averages 3.6 percent plus and is subject to change by the credit card processors. Again, the processing fee can no longer be refunded by us since it is not refunded to us when a cancellation is processed. As always, all rights reserved.
* We reserve all rights pertaining to all matters mentioned and not mentioned in our Terms & Conditions Service Agreement.
* By making your reservation online or via a Client Service Rep you agree to our Terms & Conditions Service Agreement.
* You get our lowest rate by booking directly online. If you book using a Client Service Associate your rate may be different.
Terms & Conditions Of Service Agreement
Above rates are based on advance booking and not immediate pickup at the airport. All immediate pickups may be subject to higher rates. Please note online rates may be different from rates given by our Client Service Associates.